Posted by Deliverator on 4th June 2011
I’ve had a couple hardware problems with my Ipad 2 (which I purchased on the first day of availability). The first was that the battery life was never as good as my Ipad 1. With my Ipad 1, I could go almost a week without charging, so long as I was only using it for ebooks and light web browsing. With my Ipad 2, I found myself putting it on the charger every couple days. The other issue I had was my Ipad 2 had a leaky back-light. When reading ebooks on a black background, this was really apparent and annoying. When used for anything else, pretty much unnoticeable. However, I read a lot of books. Still, not quite enough of an issue for me to get up and do something about it.
Last week however, the battery situation worsened considerably. While reading a book (with no apps backgrounded), my Ipad 2 went from 80 someodd percent to 10% warning level in like and hour and a half. I put it on the charger and went to bed. In the morning, I found my Ipad 2 not only hadn’t charged, but was dead as a rock. When put on the charger, I could get an apple logo to show up and a “hook up to itunes” restore message, but it would turn off and not power on under battery as soon as it was unplugged.
I ended up driving down to the Apple Store in Bellevue Square. The place was a complete zoo, but Apple seemed to have enough employees on hand to keep everything moving along. I proceeded to the back of the store where the very busy “Genius Bar” was located and I was intercepted before I could quite get to the counter by a guy asking me if I had an appointment. I said I didn’t and he pulled out his Ipad, asked me some basic questions about what was going on and created an appointment for me for 10 minutes later. In the meantime, I wandered the store looking at various accessories and doodads that I probably shouldn’t buy. A tech flagged me down, questioned me about what I was experiencing, plugged it into a testing device, verified the problem and hooked me up with a new, non-refurbished unit within another 15-20 minutes. I got home, plugged the replacement in, restored my most recent backup and had my replacement unit fully functional in hardly anytime at all. Granted, not everyone lives by an Apple Store, but I was very pleased by how quickly my problem was resolved. Oh, and the new unit did not have any back-light issues.
This Ipad 2 replacement process is a huge contrast to the long, uncertain chain of events that one must go through if a PC breaks down. Especially troubling is how manual (and thus difficult for a casual end user) the process is of migrating one’s programs, settings and data from one PC to another. The PC world has had decades to get this right and still gets it profoundly wrong. Quite simply, Apple with their Ipads and Iphones currently offers the easiest and most seamless old profile -> new device migration in the computing world.